OUR TOOLS
There are various ways to keep you gambling under control and here you can find out about all the tools we’ve put in place on our site to help you do just that. We want you to enjoy your online gaming experience with us and that’s precisely why these tools are here should you ever feel the need to use them.
SELF-EXCLUSION
Self exclusion is a great way to drastically cut down your gambling anywhere from a few years or even permanently. Suppose you get diagnosed with a gambling addiction or try to stay away from all gambling services for a different reason. In that case, we want to assist you in your abstinence from gambling services, especially if they become harmful to you. "Self-Exclusion" means that you exclude yourself from all gambling-related services out of your own choice. You, the Company, or a third-party partner cannot undo this exclusion for a set amount of time unless certain conditions are met. If you wish to self-exclude yourself from all gambling-related services, please message our Roobet support team which will exclude you immediately. Please provide them a period between 6 (six) months and 5 (five) years as duration for your self-exclusion. You won’t receive any promotional content during a self-exclusion period, or be able to create a new account or access any service on our website.
SELF-EXCLUSION
If you are concerned about your gambling behaviour and believe or feel that you are at risk of developing a gambling problem or if you have a gambling problem, Roobet advises you to consider entering a Self-Exclusion.
How to Request Self-Exclusion?
If you wish to self-exclude yourself, please message our Support Team through live chat or e-mail support@roobet.com , which will exclude you immediately.
For how long can I Self-Exclude?
You can exclude yourself for a period between 6 (six) months and 5 (five) years or permanently. You shall identify the time you want to be self-excluded upon request.
Please keep in mind that the Self-Exclusion is permanent for your chosen period. The exclusion will not be undone for your own protection unless you complete a multiple-step process during which your mental state will be assessed to ensure you are in a state of mind that allows responsible gambling. Please understand this evaluation will take multiple days.
What happens during self-exclusion?
During the "Self-Exclusion" means that you exclude yourself from the website and you will not be able to log into your account and you will lose the all the progress that you have achieved on the Website. In case you opt for a permanent self-exclusion, your account will be blocked permanently and you will not be able to access your Account or create new Accounts at Roobet.
TEMPORARY BREAK
If you fear you might get addicted to gambling or wish for a temporary break from all gambling-related services for a different reason, we would like to support you in that choice. A temporary break from all gambling services may help you realise if you are already addicted or help you in other forms. You cannot log into your account on the website for 7 (seven) days during a temporary break. If you wish for a different break length, don't hesitate to contact the Roobet support team; please understand that the break has to be at least 72 (seventy-two) hours and cannot be over 14 (fourteen) days. After that time passes, your account will be automatically unlocked.
The Roobet support team will make it as easy and fast as possible for you. As a temporary ban is a significant limitation of your account, we must ensure you are sure and not someone else is asking on your behalf. If our team can be of any assistance to you, they gladly will. You can find the contact details at the bottom, in the contact section of this Policy.
